When configuring the VxSAS service, you may get the following error message:

Could not start the service due to logon failure.

If you try to configure the VxSAS service using an account that has administrative privileges, but does not have Log on as a service privilege, you may get this error message.

On Windows Server, the Log-on as a service privilege is not automatically updated for the administrator user account. Hence, on fresh setup, no service, including VxSAS, is able to log on using any local administrative account. Trying to do so can result in this error.

You can choose to configure the VxSAS service at any time by typing the command vxsascfg.exe at the command prompt. However, before invoking the utility, make sure that the account that is used as the logon account for VxSAS service, must have the Log on as a service privilege on the systems selected for configuration.

To fix the problem add the Log-on as a service privilege to the accounts that belong to the Administrators group. The VxSAS security service configuration wizard tries to add Log on as a service privilege to the specified accounts. However, if this fails, you need to follow the manual procedure that is given below to add the Log-on as a service privilege to the accounts.