Troubleshooting your Enterprise Reporter installation

If the Cognos server does not start, you may have to troubleshoot your Oracle database. To troubleshoot the database, do the following:

To drop users and the Enterprise Reporter schema and recreate the schema

  1. Copy the contents of the following directory to a writeable temp directory:

    Solaris

    installer_location/sol_sparc/command_central_enterprise_reporter/scripts/db

    Windows

    installer_location\win\command_central_enterprise_reporter\scripts\db

    where installer_location is one of the following:

    • The directory in which you extracted the installation files

    • The location of your DVD-ROM drive

  2. Type the following command to drop users and the Enterprise Reporter schema:

    Solaris

    sqlplus sys/password@ccer as sysdba @path_to_files/saharaDropUsers.sql

    Windows

    sqlplus sys/password@ccer as sysdba @path_to_files\saharaDropUsers.sql

    where:

    sys and password

    are the database credentials.

    ccer

    is the instance name.

    path_to_files

    is the location where the Enterprise Reporter database schema scripts reside. These are the scripts that you copied in step 1.

  3. Type the following command to recreate the schema:

    Solaris

    sqlplus sys/password@ccer as sysdba @path_to_files/sahara.sql

    Windows

    sqlplus sys/password@ccer as sysdba @path_to_files\sahara.sql

    where:

    sys and password

    are the database credentials.

    ccer

    is the instance name.

    path_to_files

    is the location where the Enterprise Reporter database schema scripts reside. These are the scripts that you copied in step 1.