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Technical support is self-service only, available from the Veritas Support website. You can purchase additional support corresponding to the terms of the Storage Foundation Basic license. To access the self-service knowledge base, go to:
When contacting Support with questions relating to Storage Foundation Basic, be prepared to provide your product license key. You can determine your currently installed license by running the Veritas license report utility as shown in the following example:
License Key = XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXX
Product Name = Veritas Storage Foundation Basic
The Storage Foundation Basic license key is installed automatically by the Veritas product installer.