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HAGETCF (1M)

Maintenance Commands

NAME
SYNOPSIS
AVAILABILITY
DESCRIPTION
OPTIONS
EXAMPLES
SEE ALSO
COPYRIGHTS

NAME

hagetcf - gathers installed software, configuration, systems, logs, and related information and creates a gzip file, which may be used by Symantec Technical Support when troubleshooting VCS issues

SYNOPSIS

hagetcf [-s | -silent] [-d output_directory]

hagetcf [-version]

hagetcf [-h | -help]

AVAILABILITY

VRTSvcs

DESCRIPTION

If you experience issues with VCS, contact Symantec Technical Support for assistance. Symantec Technical Support may request that you run the hagetcf command and send them the generated gzip file so that they can analyze your cluster.

The hagetcf command gathers information about the installed software, cluster configuration, systems, logs, and related information. It then creates a gzip file, which may be used by Symantec Technical Support when troubleshooting VCS issues.

The hagetcf command gathers the following information:

Installed software information
System information
Configuration information The configuration information includes VCS, agent directory, and agent framework information.
Log information The log information includes installation logs, VCS logs, log messages, and lock files.
Important VCS file information
Symantec Product Authentication Service (AT) configuration backup file information
Web console information

The hagetcf command gathers sensitive information about your VCS cluster environment. Set the proper file permissions on the gzip file and use a secure protocol when sending it to Symantec Technical Support.

You may run the hagetcf command in interactive or silent mode. By default, the hagetcf command runs in interactive mode and will prompt you to specify an output directory for the gzip file. You may save the gzip file to either the default /var/tmp directory or a specific directory.

OPTIONS

[-s | -silent] [-d output_directory]: Use the -s or -silent option to run the hagetcf command in silent mode. Use the -d output_ directory option to specify the desired output directory for the gzip file. If no output directory is specified, the default directory is /var/tmp.
[-version]: Displays the version of the command.
[-h | -help]: Displays usage for the hagetcf command.

EXAMPLES

To run the hagetcf command in interactive mode, enter:

# hagetcf

When prompted, specify the output directory for the gzip file.

To run the hagetcf command in silent mode and use the default directory, enter:

# hagetcf -s

By default, the gzip file is saved in the /var/tmp directory.

To run the hagetcf command in silent mode and specify a directory, enter:

# hagetcf -s -d output_directory

HAGETCF (1M)

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