Obtaining the product binaries

1. Call Customer Care for your region by following the instructions provided at:

   http://www.symantec.com/support/assistance_care.jsp

   Do one of the following:

   • If you have not obtained a license, ask Customer Care to email you a licensing template. Follow the instructions in the email to license your product, and repeat these instructions.

   • If you have already obtained a license, ask Customer Care to email you a FileConnect download template.

2. Locate the email that contains the FileConnect download template, and locate the serial number. (The serial number is not a license key; it is a code you need to download Symantec products from the portal).
3. Go to Symantec's electronic distribution website at:

   http://www.symantec.com/products-solutions/licensing/activating-software/​detail.jsp?detail_id=fileconnect.

4. Select a language.
5. Enter the serial number contained in the FileConnect download email, and click Enter, and then agree to the license agreement.
6. Select the product you want to download.
7. Under step 1, select a download method. Do one of the following:

   • If you are only downloading one item, click HTTP Download to make the download go faster.

   • If you are downloading more than one item, click Managed Download.

8. Select the product you want to download, and click Begin Downloading.
9. Open the tar file and save it to your local system.
10. Unzip the tar file. For example, enter the following:

    # gunzip VRTS_SF_HA_Solutions_<version>_<platform>.tar.gz

11. Untar the file. For example, enter the following:

    # tar -xvf VRTS_SF_HA_Solutions_<version>_<platform>.tar