Letting vxgetcore prompt you for information
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Letting vxgetcore prompt you for information

If you run the vxgetcore command without any options, it selects the first core file it finds. This file is usually the latest core file in a list of expected core file locations - starting with the present working directory. If vxgetcore finds more than one binary that matches the core file, it prompts you to select one binary file from the list and enter the full path.

Before you run vxgetcore, contact Symantec Technical Support and get a case ID for your issue. You'll need to include the case ID in the tar file name before you send it to Symantec.

To let vxgetcore prompt you for binary file information

  1. Enter the following command. If you use the -C option, substitute your information for the given syntax:
    # /opt/VRTSspt/vxgetcore/vxgetcore [-C Symantec_case_ID]
  2. After vxgetcore displays a WARNING message about its usage, press Enter to continue.
  3. (Optional.) If vxgetcore finds more than one binary file, it displays a list of possible matches. Enter the file name you want included in the tar file, and press Enter.

    vxgetcore gathers the core file, binary file, library file, and any other available debugging information. It creates a tar file in this format:

    /tmp/VRTSgetcore.xxxx/coreinfo.CASEID.hostname.date_time_.gz
  4. In the tar file creation message, note the checksum of the new tar file.
  5. (Optional.) If you did not specify your case ID on the command in step 1, rename the tar file name to include your case ID number.
  6. FTP the file to your local FTP site. See the following TechNote for FTP site details:

    http://www.symantec.com/docs/TECH66995

  7. Contact your Symantec Technical Support representative and tell them the checksum and the FTP site to which you uploaded the file.
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