Repairing the Symantec High Availability Console installation


Repairing the Symantec High Availability Console installation
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Use the Symantec High Availability installer to repair the Symantec High Availability Console installation in your VMware virtualization environment.

Repairing the installation restores the server installation to its original state. Repairing fixes missing or corrupt files, shortcuts, and registry entries on the local system.

Note:

You can repair the Symantec High Availability Console installation on the local system only. Repairing an installation remotely is not supported.

Consider the following points before you proceed:

If you have configured application monitoring for Symantec High Availability Console itself, then you must unconfigure the same before repairing the installation. After the installation repair is complete, you must reconfigure it again.
While the installer is repairing the Console installation the Symantec High Availability view and the Symantec High Availability dashboard in the vSphere Client may not display the most current status of the applications configured on the virtual machines.
The installer uses the logged-on user account context to perform the repair. Verify that the logged-on user has local administrator privileges on the system where you want to repair the installation.
After the repair completes successfully, you may have to register the Symantec High Availability plugin on the VMware vCenter Server again.

For details refer to:

See About the Symantec High Availability plugin registration or unregistration issues.

To repair the Symantec High Availability Console installation

On the Symantec High Availability Console system open Windows Programs and Features.
Select Symantec High Availability 6.1 Console in the programs list and then click Change to launch the installer.
On the Mode Selection panel, click Repair and then click Next.
Click OK on the dialog box that prompts you to repair the Veritas Operations Manager (Host Component). This does not begin to repair the VOM installation.
Refer to VOM documentation for more information.
On the System Validation panel the installer automatically selects the local system for repair and begins the validation checks. After the status shows as Ready for repair, click Next.
You can repair the installation on the local system only.

If the system does not meet the required criteria, the status is reflected as "Verification failed". To view the cause of a validation failure, click the Information icon. Rectify the issue and then click Re-verify to perform the validation checks again.

The wizard does not proceed with the repair unless the system has passed the validation checks.
On the Pre-install Summary panel, review the pre-update summary and then click Next.
Click Save Report if you wish to save the summary report for reference.
The Installation panel displays the installation progress. After the panel indicates that the installation is complete, click Next.
On the Post-install Summary panel, review the installation results and then click Next.
If the installation has failed, review the post-install summary report and refer to the wizard log file for details.

The log file is located at %AllUsersProfile%\Veritas\VPI\log\<date_timestamp>.

You may have to repeat the installation repair in case the installation fails.
On the Finish panel click Finish.
This completes the Symantec High Availability Console installation repair.
After performing the repair, the Symantec High Availability tab may fail to retrieve the application status. In such a case, you may have to close the Symantec High Availability tab and open it again.
In the vSphere Client, click another virtual machine, then click the original virtual machine again and then select the Symantec High Availability tab, or exit the vSphere Client and launch it again. The Symantec High Availability view then displays the status of the configured applications on the virtual machine.

The Symantec High Availability dashboard also displays the status of the configured applications on the virtual machine, and the other virtual machines that are included in the same cluster or data center.

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