To upgrade the Console Server

1. From the system where you want to upgrade the Console Server, navigate to the software package directory and run Setup.exe to launch the installer.
2. On the Symantec High Availability Installer, click Install or upgrade Symantec High Availability Console Components under Symantec High Availability Console tab to launch the installation wizard.
3. Review the prerequisites on the Welcome panel and then click Next.

   Note that the Check for product updates check box is selected by default. The product installer searches for the available product updates on the SORT website. If you do not want to apply the available patches, clear the selection of Check for product updates check box.

4. On the License Agreement panel, read the Symantec Software License Agreement, select I accept the terms of License Agreement, and then click Next.

   The Participate in the Symantec Product Improvement Program by submitting system and usage information anonymously check box is selected by default. The Product Improvement Program allows the product installer to collect installation, deployment, and usage data and submit it anonymously to Symantec. The collected information helps identify how customers deploy and use the product. If you do not want to participate in the product improvement program, clear the selection of the check box.

5. On the Product Updates panel, review the list of available product updates.

   This panel appears only if you have selected the Check for product updatescheck box on the Welcome panel.

   The product updates comprise of the pre-installation patches, post-installation patches, High Availability Agents, and Array-Specific Modules. The panel lists the available pre-installation patches and the post-installation patches. Download and apply the pre-installation patches in the sequence shown in the table and the re-run the wizard. After the successful installation of the product, apply the post-installation patches. Also download and install the High Availability Agents and Array-Specific Modules from the SORT website.

6. On the vCenter Details panel, specify the vCenter Server details and then click Next.

   Provide the following details:

   Symantec High Availability Console IP	Select the IP address of the local system from the drop-down list. This is the IP of the machine where you will install the Console. The drop-down list may display several IPs if the system has multiple network adapters each with a unique IP address assigned. Select the host IP address that was used during the previous installation. This IP address must be accessible from the vCenter Server.
   vCenter Server FQHN or IP	Specify the fully qualified host name or IP address of the VMware vCenter Server. Ensure that the specified vCenter Server FQHN or IP address is the same as that specified during the previous installation. This FQHN or IP address must be accessible from the machine where you are installing Symantec High Availability Console.
   Web Service Https Port	Specify the https port used by the VMware Web Service. The default port number is 443.
   User Name	Specify the name of the user account that has the privileges to extend the vSphere Client. The installer uses this account to register the updated Symantec High Availability plugin on the vCenter Server.
   Password	Specify the password for the user account specified in the User Name field.

7. On the System Validation panel, the installer automatically selects the local host for installation and begins the validation checks.

   After the status shows as Ready for Upgrade, click Next.

   The installation directory used during the previous installation is selected by default. You cannot customize the installation directory location.

   If the system does not meet the required criteria, the status is reflected as "Verification failed". To view the cause of a validation failure, click the Information icon. Rectify the issue and then click Re-verify to perform the validation checks again. The wizard does not proceed unless the system has passed the validation checks.

8. On the Pre-install Summary panel, review the pre-installation summary and then click Next.

   Click Save Report if you wish to save the pre-installation summary report for reference.

9. On the Stop Services panel, review the status of services getting stopped.

   If a service fails to stop, click Retry to initiate the process again. If the service again fails to stop, run the following commands to manually stop the service:

   Service	Command
   Symantec ApplicationHA service	net stop "ApplicationHA Server"
   Symantec ApplicationHA Authentication Service	net stop "AppHASecD"
   Symantec ApplicationHA Database Service	net stop "SQLANYe_ApplicationHAdb"

10. The Installation panel displays the installation progress. After the panel indicates that the installation is complete, click Next.
11. On the Post-install Summary panel, review the installation results and then click Next.

    The wizard configures the required services and registers the updated Symantec High Availability plugin on the specified vCenter Server.

    If the installation has failed, review the post-install summary report and refer to the wizard log file for details.

    The log file is located at

    %AllUsersProfile%\Veritas\VPI\log\<date_timestamp>.

    If the logs indicate that the Symantec High Availability plugin registration has failed, you may have to manually register the plugin on the vCenter Server. Use the PluginMgmt.bat utility to register the plugin.

12. On the Finish panel click Finish.

    This completes the Console Server upgrade.