Technical Support

Veritas Technical Support maintains support centers globally. Technical Support's primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Veritas to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Veritas Security Response to provide alerting services and virus definition updates.

Veritas's support offerings include the following:

• A range of support options that give you the flexibility to select the right amount of service for organization of any size
• Telephone and/or Web-based support that provides rapid response and up-to-the-minute information
• Upgrade assurance that delivers software upgrades
• Global support purchased on regional business hours or 24 hours a day, 7 days a week basis
• Premium service offerings that include Account Management Services

For information about Veritas's support offerings, you can visit our website at: www.veritas.com/support

All support services are delivered in accordance with your support agreement and the then-current enterprise technical support policy.